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Service Desk Technical Lead

  • Location

    Southampton

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    27000

  • Contact:

    Daniel Ayres

  • Contact email:

    daniel.ayres@solsburysolutions.com

  • Contact phone:

    02380 002 315

  • Job ref:

    483218

  • Published:

    14 days ago

  • Expiry date:

    2019-09-04

  • Startdate:

    ASAP


Solsbury Solutions are working in partnership with one of Southampton’s most innovative and forward-thinking organisations to recruit experienced Service Desk Technical Lead.
  
Role Overview and responsibilities
  
This is a Senior Technical role within the Service Teams and you will be expected to provide the following:
  
  • Providing expert knowledge to our sales support team and working with the product managers & Prep to ensure the smooth transitions of all Installations
  • Providing post install and snagging support.
  • High level Technical Support to the Service Department. • Providing basic training documentation on new products
  • Providing Training and Support to all Service Teams.
  • Providing documentation and processes to improve how the Service Desk support our products.
  • Providing Flexible hours of cover over a 7 day week, to ensure we have support when necessary, this will on occasion involve evenings and overnight support of installations or rollouts.
  • Working closely with the account managers and handling technical escalations.
  • Working independently to investigate and diagnose in depth technical issues.
  
  
Required Skills and Experience:
  
  • 2-3 years IT experience required
  • Experience supporting IT systems to a high level preferred but not required in retail or fuel POS/BOS/EFT systems.
  • Windows 7/10 Support
  • Any knowledge of embedded Windows 7 or IOT Windows 10 would be beneficial
  • Windows Active Directory/domain experience
  • Experience installing Windows updates (Windows 7/10)
  • Experience setting up and or using Centralised Antivirus Software.
  • Task automation and simplification using scripting such as PowerShell.
  • A good understanding of networking: equipment, protocols and concepts
(Switches, Routers, Firewalls, LAN, WAN,Firewalls,TCP/IP, DNS, DHCP) • Knowledge of basic Sql scripting would be beneficial 
  • Solid troubleshooting skills.
  • Awareness of Security, development and IT services best practices (PCI:DSS, ITIL)
  
  
      Helpdesk Hours of Cover are 24 hours with manned office, you will be expected to ensure you are able to support these hours on a rota’d basis. 
  
 
 Solsbury Solutions Ltd are an established recruitment business working on behalf of their clients

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