Role Function and Purpose:

We are looking for a Sales/Office Manager to join our clients' sales team on a full time, permanent basis based in East London. In this office based role you will find your feet and get to know their customers and the business as a whole. You will be expected to go above and beyond to ensure the smooth operation of the sales business whilst also being a role model to the account management team. You will oversee the management of a portfolio including new and existing business from start to finish whilst providing excellent customer service and identifying new ways to grow the business. The role involves a lot of multitasking and the ability to work on different functions at the same time.

Key Duties and Responsibilities

Leadership Function – Be a role model for the account management team

Promote a positive working environment and ensure the smooth running of operations.
Be an inspirational leader with fresh ideas for continued improvement.
Strong management skills and staff organisation.
Daily management of a team of four Account Managers,
Provide training for colleagues and monitor that all procedures are being followed.
Think ‘creatively to resolve issues and suggest improvements within the business.
Coordinate and complete assigned projects in a timely manner.
Carry out staff appraisals and track performance progress.
Deal with internal/disciplinary issues quickly and effectively in line with company procedure to minimise the impact on other team members and other parts of the business.
Complete daily meetings to discuss goals and tasks.
Team management, motivation and coaching.
Lead discussions and ideas on promotions.
To coordinate required functional activities and actions to improve performance, customer response and team efficiency.

Account Management Function – Provide a seamless service to all customers

Engage and communicate with all customers via incoming phone calls, showroom visits and e-mail enquiries/orders.
Written and verbal communication, including presentation of products and services.
Maintain and build relationships with clients to understand their needs and secure future business.
Effectively multi-task and prioritise highly demanding daily responsibilities.
Adhere to the systems and processes to ensure a consistent work flow.
Delegate work to staff and manage their workload and output.
Monitor calls to improve quality, minimise errors and track operative performance.
Sole responsibility for all credits/discounts raised and reporting weekly on these to the Managing Director, including other costs to the company i.e taxi charges for orders.
Offer internal support where necessary in relation to damages, losses and extra hire charges.

Experience

Preferably 3+ years in managerial role
5+ years in an account management/sales executive or customer service related role
Experience in order processing would be desirable
IT literate