Sales Office Manager

  • Location

    East London

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Vanessa Pope

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 3 years ago

  • Expiry date:


  • Startdate:


Role Function and Purpose:

We are looking for a Sales/Office Manager to join our clients' sales team on a full time, permanent basis based in East London. In this office based role you will find your feet and get to know their customers and the business as a whole. You will be expected to go above and beyond to ensure the smooth operation of the sales business whilst also being a role model to the account management team. You will oversee the management of a portfolio including new and existing business from start to finish whilst providing excellent customer service and identifying new ways to grow the business. The role involves a lot of multitasking and the ability to work on different functions at the same time.

Key Duties and Responsibilities

Leadership Function – Be a role model for the account management team

  • Promote a positive working environment and ensure the smooth running of operations.
  • Be an inspirational leader with fresh ideas for continued improvement.
  • Strong management skills and staff organisation.
  • Daily management of a team of four Account Managers,
  • Provide training for colleagues and monitor that all procedures are being followed.
  • Think ‘creatively to resolve issues and suggest improvements within the business.
  • Coordinate and complete assigned projects in a timely manner.
  • Carry out staff appraisals and track performance progress.
  • Deal with internal/disciplinary issues quickly and effectively in line with company procedure to minimise the impact on other team members and other parts of the business.
  • Complete daily meetings to discuss goals and tasks.
  • Team management, motivation and coaching.
  • Lead discussions and ideas on promotions.
  • To coordinate required functional activities and actions to improve performance, customer response and team efficiency.

Account Management Function – Provide a seamless service to all customers

  • Engage and communicate with all customers via incoming phone calls, showroom visits and e-mail enquiries/orders.
  • Written and verbal communication, including presentation of products and services. 
  • Maintain and build relationships with clients to understand their needs and secure future business.
  • Effectively multi-task and prioritise highly demanding daily responsibilities.
  • Adhere to the systems and processes to ensure a consistent work flow.
  • Delegate work to staff and manage their workload and output.
  • Monitor calls to improve quality, minimise errors and track operative performance.
  • Sole responsibility for all credits/discounts raised and reporting weekly on these to the Managing Director, including other costs to the company i.e taxi charges for orders.
  • Offer internal support where necessary in relation to damages, losses and extra hire charges.


  • Preferably 3+ years in managerial role
  • 5+ years in an account management/sales executive or customer service related role
  • Experience in order processing would be desirable
  • IT literate