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Branch Support

  • Location


  • Sector:


  • Job type:


  • Salary:

    pro rata 25,000

  • Contact:

    Emma Brotherton

  • Contact email:

  • Contact phone:

    02380 002315

  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    Part-Time, permanent

  • Expiry date:


  • Startdate:


JOB TITLE:                             
Part time (Brach Support)
RESPONSIBLE TO:              
Branch / General Manager
PURPOSE OF JOB:             
To operate and develop the storage centre in the most efficient and cost-effective way, and in line with company policy and procedures.
SALARY GUIDE:                   
£25K (pro rata)
Saturday (9-4), Monday & Tuesday (8.30 – 5.30)
Saturday + 18 hours (weekday TBD, flexible)
(plus additional holiday / sickness cover where applicable
Business and Technical skills:
  • Handle Customer enquiries on the telephone and respond to personal callers at the centre. Recording enquiries withing the company CRM program.
  • Show units at the storage centre to prospective customers.
  • Make customer reservations.
  • Apply good business practice in day-to-day management of the Centre.
  • Follow company standard arrangements that provide for the efficient administration of the centre, so that the company systems and procedures are fully understood and always adhered to.
  • Use SpaceManager (training provided) and Outlook for electronic administration tasks and follow company policy procedures when using the computer.
For all customers:
  • Complete contracts and customer certificates of insurance.
  • Maintain accurate records on occupancy (units taken, units available, income generated) and customer payments (taken and overdue)
 Operational Standards and Management of Assets
  • Achieve and maintain the highest Storage Centre operational standards.
  • Organise and ensure appropriate recording control and handling of all cash and other receipts via credit card or Worldpay portal in  strict compliance with Company procedures.
  • Ensure that the Centre premises and other assets are maintained in good physical condition by:
  • Ensuring that all areas (including grounds and gardens) are clean and presentable at all times.
  • Arranging any necessary property repairs, improvements or alterations through the appropriate management channel.
  • Acting as ‘handyman’ for any minor maintenance jobs.
 Security and Health and Safety
  • Ensure the physical security of premises and other assets are appropriately maintained at all times.
  • Supervise regular checks of all general and emergency equipment used by employees and customers.
  • Inform line Management of any actual or likely security or health and security problems that require attention or assistance.
  • Introduce safe system practices and methods of work, organise control of both staff and premises to ensure provision of a safe, clean and healthy environment for staff, customers and other visitors to the centre.
  • Comply and promote the adherence of our GDPR policy.
People Skills

  • Maintain a successful working relationship with colleagues by:
  • Co-operating with other staff and supporting them by sharing knowledge and information wherever possible
  • Co-operating with maintenance staff and contractors when on site.
Communication with Customers
  •  Act in a professional and courteous manner at all times.   
 Approach to work
  •  Willingness to undertake duties and tasks, In-house or external training, as required by the Management.
  •  Adaptability and dependability.
 Working requirements
Place of work, hours of work, days of work, holiday entitlement
  • The position is based Bursledon (Southampton) facilities but on occasions you may be required to work at another centre location.
  • Saturday (9-4), Monday & Tuesday (8.30 – 5.30)
  • OR Saturday + 18 hours (weekday TBD, flexible) (plus additional holiday / sickness cover where applicable
  • Your joining holiday entitlement is 20 days a year (pro rata)
To apply for this role, please click on the link provided or contact Emma in the Eastleigh office.
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