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Rights, Pay...

AWR - know your rights as an agency worker

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You’ve registered with an agency and started a new job, but what’s your rights?


You’re entitled to National Minimum Wage for all the hours you work, regardless of whether the hours have been recorded on a timesheet. It’s always useful to make a note of all your working hours to ensure that your pay is correct each week, because let’s face it as humans we all make mistakes from time to time.  

What your agency must give you

Before finding you work, your agency should provide you with written terms of employment.

These should include:

  • whether you’re employed under a contract for services or a contract of employment
  • your notice period
  • your pay
  • your holiday entitlement

When you’re offered the job, the agency must tell you:

  • your start date
  • how long the contract is likely to last
  • the type of work
  • about any expenses you may have to pay
  • the location
  • your hours
  • about any health and safety risks
  • about any experience, training or qualifications needed for the role

Your agency has changed your terms and conditions?

Once you have agreed the changes, they should provide you with the full details of the new terms and conditions with the date included.

Equal treatment

From the first day you step into your place of employment you have workers employment rights.

This means that you also have the same rights as your permanent work colleagues to use any shared facilities and services provided by your employer, such as;

  • popping to the vending machines on your lunch break to get your favourite snacks
  • use of a workplace creche or mother and baby room to make work/family life an easier transition
  • use of car parking or transport services

Rights after 12 weeks

After 12 weeks of completing work in the same job, you qualify for the same rights as someone employed directly. This is known as ‘equal treatment’.

Your rights include:

  • ‘equal pay’ - the same pay as a permanent colleague doing the same job
  • automatic pension enrolment
  • paid annual leave

How to count your 12 week period

  •        Start counting your 12 week qualifying period from your first day at work.
  •        You don’t have to be at work for 12 weeks in a row - some types of leave count and there can be breaks.

For more information on what breaks are applicable to you, please visit